Arcade Support Hub

Everything you need to troubleshoot payments, reset access, and master the Afrikaans Adventure Arcade.

🎮 How to Play (Arcade Guide)

Welcome to the Afrikaans Adventure Arcade! We have designed our games to be highly rewarding and easy to navigate.

  • The 3-Round System: Every educational game is split into three exciting rounds. To fully complete a game, learners must conquer all three levels.
  • Try Before You Buy: Your learner gets to select and play 1 free round of any game they choose! If they complete the round successfully, they will earn 1 free sticker for their Prize Vault. If they struggle, they can keep retrying until they pass.
    *Note: Once they win the round and earn their prize, or if they close the game early, the free trial ends and the arcade will lock.
  • The Prize Vault: As learners conquer rounds and complete games, they unlock new categories in the Prize Vault! They can choose special digital stickers, figurines, or plushies to add to their personal collection.
▶ Watch our Instruction Video

💳 Payment Problems & Refunds

Paid but Games are Still Locked?

If you have successfully paid via PayFast but the games remain locked and your purchase is missing from your account, your payment is safe! This usually happens if the system temporarily drops your login and processes your payment as a “Guest”.

How to fix it instantly:

Please jump down to our Contact form below and send us:

  1. The email address you used to register for the arcade.
  2. The email address used at checkout (if different).
  3. Your PayFast receipt or proof of payment.

We will manually connect the order to your profile so the games unlock instantly.

Refund Policy

Because our Arcade Hub features a “Try Before You Buy” system (allowing your child to play a round and unlock a prize for free), you can verify the platform works perfectly on your device before purchasing. Therefore, all sales are final once payment is completed.

Refunds are only issued for:

  • Duplicate Charges: Accidental double payments for the same account.
  • Technical Failures: If an unresolvable technical error prevents access to the arcade and our support team cannot restore it within 48 hours.

❓ Frequently Asked Questions

Can two siblings share an account?

While siblings can share a single login, they will share the same Prize Vault and progress. For the best experience, we recommend registering a separate account for each child. If they share a computer, simply click the Logout button in the top menu before the second child plays.

Why is my game suddenly locked?

If your child just won their first free round and claimed a sticker, or if they opened a game and closed it early, the free trial has ended. Click any game to open the payment prompt. If you have already paid, your payment may have processed as a guest (see Payment Problems above).

What browsers work best?

For the smoothest animations and drag-and-drop mechanics, we recommend using the latest versions of Google Chrome, Safari, or Microsoft Edge on a desktop, laptop, or tablet.

🛡️ Privacy & Safety

We know that safety is the top priority for parents. The SA Classroom Arcade Hub is explicitly designed to be a secure, kid-friendly digital environment.

  • Ad-Free, Closed Environment: There are zero pop-up ads, no external commercial links, and no distracting banners. Once your child is in the arcade, they stay safely in the arcade.
  • Secure Payments: All transactions are processed securely through PayFast. We never see, store, or have access to your credit card information on our servers.
  • Data Protection: We strictly limit data collection to what is necessary for account creation and saving your child’s game progress. We do not sell or share your personal information with third parties.

🔑 Account Recovery

If you have forgotten the password for your SA Classroom account, resetting it is quick and easy. A secure link will be sent to your registered email address allowing you to create a new password and get right back to the games.

Reset Password

🆘 Contact Support

Need a little extra help? Whether a game is freezing, you have feedback on our Afrikaans curriculum, or you need us to link a guest payment to your account, we are here for you. Please fill out the form below with as much detail as possible.